Our Policies
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Popees Baby Care Products Limited. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please phone us at +91 9072113911
Returns & Exchanges
We strive to ensure you're completely satisfied with your purchase. If there’s an issue with your order, we’re here to help.
Return & Exchange Window
You have 7 days from the date of delivery to request a return or exchange.
Conditions for Return or Exchange
unused, unwashed, and in their original condition with all tags attached.
How to Request a Return or Exchange
Return Request Form :
https://www.popees.com/pages/orders-and-returns
Email: online@popees.com
Phone: +91 90721 13911
Return Shipping
Free return is available only for:
* Damaged products
*Incorrect items received
For all other returns or exchanges
the return shipping cost will be borne by the customer.
Refund Policy
Refunds are offered only if:
*damaged item, or
*You received the wrong item
If eligible:
*Refunds are processed within 7–10 business days of receiving the returned item.
*Refunds will be made to the original payment method.
*If the original method is unavailable, we will issue a store credit, valid for 6 months.
*Shipping charges are non-refundable
The following items cannot be returned or refunded:
*Innerwear, sleepwear, and personal care items
*Accessories
*Items damaged by the customer
*Products purchased during sales or under promotional offers
Warranty
*Warranty claims are accepted up to 6 months from the date of delivery.
*Customers are responsible for return shipping on warranty claims.
*After inspection, we will either replace the item or issue a refund, if applicable
Important Notes
All returns and exchanges are subject to inspection and approval by Popees Baby Care Products Limited. We reserve the right to reject any request if:
*The item is not in its original condition
*The return/exchange request is made after the 7-day window