Refund policy

Return & Exchange Window

You have 7 days from the date of delivery to request a return or exchange.

Conditions for Return or Exchange

unused, unwashed, and in their original condition with all tags attached.

How to Request a Return or Exchange

Return Request Form :
https://www.popees.com/pages/orders-and-returns

Email: online@popees.com

Phone: +91 90721 13911

Return Shipping

Free return is available only for:

* Damaged products

*Incorrect items received

For all other returns or exchanges
the return shipping cost will be borne by the customer.

Refund Policy

Refunds are offered only if:

*damaged item, or

*You received the wrong item

If eligible:

*Refunds are processed within 7–10 business days of receiving the returned item.

*Refunds will be made to the original payment method.

*If the original method is unavailable, we will issue a store credit, valid for 6 months.

*Shipping charges are non-refundable

The following items cannot be returned or refunded:

*Innerwear, sleepwear, and personal care items

*Accessories

*Items damaged by the customer

*Products purchased during sales or under promotional offers

Warranty

*Warranty claims are accepted up to 6 months from the date of delivery.

*Customers are responsible for return shipping on warranty claims.

*After inspection, we will either replace the item or issue a refund, if applicable

Important Notes

All returns and exchanges are subject to inspection and approval by Popees Baby Care. We reserve the right to reject any request if:

*The item is not in its original condition

*The return/exchange request is made after the 7-day window